Galaxy Note 5 repairs.

Samsung Note 5 repair in Luton

Samsung Note 5 repair in Luton starts from £45 at Mega Mobiles, and most jobs are done while you wait at our shop on Leagrave Road. Below you will find every repair we offer for the Samsung Note 5, what each one involves, how long it takes and what it costs.

We have been repairing phones in Luton for 27 years. You can walk in any day between 9am and 8pm, book a time online so we have the part ready, or use our collection service in Luton and postal repairs from further away. We are rated 4.9 stars from 920 Google reviews.

Samsung Note 5 repair prices

Prices include the part and fitting. Most repairs take up to 60 minutes and come with a 3-month warranty.

Battery

Batteries are consumable. When a Samsung Note 5 runs flat by the afternoon, turns off with charge left or gets hot when charging, a new battery usually fixes it. Swelling is a safety issue, so bring the phone in as soon as you notice the case lifting.

Battery swaps are done at the bench while you wait in most cases: open, disconnect, remove the old cell, fit the new one, close up and test charging and health.

A new battery lasts longest when it is kept between roughly 20 and 80 per cent most of the time and away from heat. If the device gets very warm while charging, take the case off.

The Samsung Note 5 battery costs £45, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Charging port

A worn Samsung Note 5 charging port shows up as a cable that only works at an angle, charging that stops and starts, a phone that won't connect to a computer, or slow charging even with a known-good charger. Pocket lint packed into the port causes the same symptoms, so we check that first.

After a careful clean and inspection, a faulty port is replaced with a new charging assembly and tested with your own cable as well as ours.

Pull the cable out by the plug, not the wire, and avoid using the device while it charges in bed, where the cable gets bent at the port.

The Samsung Note 5 charging port costs £45, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Microphone

If callers say you sound distant or can't hear you at all, or voice notes are silent, a Samsung Note 5 microphone has failed or is blocked.

The microphone is tested, cleaned or replaced, then checked with a call and a recording.

Cases that cover the microphone holes can make you sound distant on calls, so check the cut-outs line up.

The Samsung Note 5 microphone costs £45, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Earpiece speaker

If people sound faint or muffled on calls but speakerphone is fine, the Samsung Note 5 earpiece speaker or its mesh is the problem.

The earpiece is checked and replaced if it has failed, and we test it on a call before you leave.

Screen protectors that cover the earpiece slot can muffle calls, so choose one with a cut-out for the speaker.

The Samsung Note 5 earpiece speaker costs £45, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Loudspeaker

A crackling, quiet or silent loudspeaker on a Samsung Note 5 affects music, video, ringtones and speakerphone. Liquid, dust in the speaker mesh or a knock can all cause it.

The loudspeaker is tested, cleaned and replaced where needed, and we play audio through it at full volume to check for rattles.

Keep the speaker grilles clear: a soft dry brush removes most dust and fluff. If the device gets wet, switch it off and let it dry fully before playing audio.

The Samsung Note 5 loudspeaker costs £45, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Front camera

A blurry, black or shaky front camera on a Samsung Note 5 affects selfies and video calls, and on some models Face ID or face unlock as well.

We replace the front camera module and test photos, video calls and any face unlock features that depend on it.

Keep the front camera lens clean with a microfibre cloth; most "blurry selfie" complaints are just a smudge.

The Samsung Note 5 front camera costs £50, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Screen replacement

If your Samsung Note 5 screen has a spider-web crack, flickers, shows lines or ignores your finger in places, the display has been damaged. Leaving it often makes it worse: dust and moisture get in through the cracks and pressure on the panel can damage the parts underneath.

We remove the damaged display, check the connectors and frame for bends, fit the new screen, refit any sensors and seals that carry across, and test touch, brightness, True Tone or auto-brightness where the phone has it, and the front camera and earpiece around the display before you take it back.

After a screen repair, give the adhesive a few hours before getting the device wet, and avoid leaving it on a hot car dashboard. A screen protector fitted on the day keeps the new glass looking new.

The Samsung Note 5 screen replacement costs £110, takes up to 60 minutes, and comes with a 3-month warranty on the part and our work.

Other repairs

Not every fault fits a list. Liquid damage, a Samsung Note 5 that won't turn on, board faults, cameras, buttons and anything else can be checked in the shop.

Bring it in or send a photo on WhatsApp and we will give you a price before doing any work.

Whatever the fault, switch the device off if it has been wet and don't try to charge it until we have checked it. That gives liquid-damaged boards the best chance.

The price depends on the fault, so we quote it after a quick check. Most of these repairs take up to 60 minutes, and come with a 3-month warranty on the part and our work.

Common problems we fix on the Samsung Note 5

Cracked screens and worn batteries are the most common repairs, followed by charging ports that stop working reliably. We also see speakers clogged with dust, microphones that callers can't hear and cameras that won't focus after a drop. If a fault isn't listed, ask: most problems on the Samsung Note 5 can be checked the same day.

Before you bring your Samsung Note 5 in

• Back up your photos and messages if the Samsung Note 5 still turns on.
• Bring your passcode so we can test the repair with you; we never browse your data.
• Remove the case and screen protector if they are easy to take off.
• Bring the charger if you think the fault might be the cable.

Signs your phone needs a repair

• Cracks, lines or black patches on the screen, or touch that stops working in places.
• Battery that runs out by the afternoon, drops in jumps or shuts down with charge left.
• Charging that only works at an angle or with one particular cable.
• Callers who can't hear you, or sound that crackles or has gone quiet.
• A camera that won't focus, shakes or shows a black screen.
• Buttons that stick, need a hard press or do nothing.

If you notice any of these, it is usually cheaper to fix them early. A cracked screen lets dust and moisture in, and a tired battery puts strain on the rest of the phone. These are the faults we see most often on the Samsung Note 5.

What affects the price of a repair

The prices on this page are for the part and fitting. The main things that change a price are the model, the part needed and whether there is more than one fault. A cracked screen on a phone that has also been dropped in water, for example, may need more than one part. Every Samsung Note 5 repair price on this page includes the part and fitting.

We always check the phone first and tell you the price before we start. If we find something else while it is open, we ask before doing any extra work, so the price you agree is the price you pay.

How long repairs take

Most repairs are done while you wait, usually within an hour, so you can stay in the shop or pop out and come back. Some parts for older or less common models need ordering, which is why we ask you to book online or message us on WhatsApp before you visit, so we can make sure the part is ready. Most Samsung Note 5 repairs are finished the same day.

If a repair is going to take longer, for example a board repair or a part on order, we tell you when you drop it off and let you know as soon as it is ready.

Our warranty

Every repair comes with a warranty on the part we fit and our work. If the repair develops a fault within the warranty period, bring it back with your receipt and we will check it and put it right. Keep your receipt or booking confirmation, as it shows the date of the repair. That applies to every Samsung Note 5 repair we carry out.

The warranty covers the part and the work we did. If the phone is dropped or gets wet again after the repair, that is new damage, and we will quote for it in the same way as before.

Repair or replace?

A repair is almost always cheaper than a new phone, and it keeps your data, settings and apps exactly as they were. As a rough guide, if the phone does everything you need and the repair costs less than a third of a replacement, repairing it is the better value.

For most owners, repairing the Samsung Note 5 costs far less than replacing it, and you keep everything exactly as it was.

It can be worth thinking twice if the phone has several faults at once, no longer gets software updates, or has been badly damaged by liquid. In those cases we will tell you honestly what we find and what the repair would cost, and you decide. If you do decide to replace it, we also buy used phones, so your old device may still be worth something.

Collection and postal repairs

Can't get to Leagrave Road? We collect broken devices from around Luton and bring them back once they are fixed. If you live further away, our postal repair service lets you send the phone to us and have it returned after the repair.

Contact us first on WhatsApp or by phone on 01582 511611, tell us the model and the fault, and we will confirm the price and how to send it. Pack it well, switch it off and include your name, phone number and a short note of the problem. We return your Samsung Note 5 once it has been repaired and tested.

Your data and privacy

Repairs at Mega Mobiles are done in the shop, and we only use your passcode to test the repair with you. We never reset a phone without asking, and we never look through photos, messages or apps.

It is still sensible to back up before any repair if the phone turns on, just as you would before an update. If it won't turn on, bring it in anyway: most of the time the data is untouched by the fault. Your Samsung Note 5 data stays exactly where it is.

Looking after it after the repair

Use a case with raised edges and a screen protector, keep the phone out of hot cars and direct sun, and charge it with a good-quality cable. If anything about the repair doesn't feel right afterwards, bring it back and we will check it within the warranty. A well-protected Samsung Note 5 keeps working well for years.

How a Samsung Note 5 repair works at Mega Mobiles

• Check. We look at the Samsung Note 5 with you and confirm the fault.
• Quote. You get the price before any work starts, so there are no surprises.
• Repair. Most repairs take up to 60 minutes, so you can wait in the shop or pop out.
• Test. We test the repair and the rest of the phone with you before you leave.

To save time, book a repair online so we can check the part is in stock, see all our Samsung repairs, or contact us with any questions.

If your Samsung Note 5 is new enough to still be under the manufacturer's warranty, check your cover with Samsung UK support first. For everything else, and for repairs out of warranty, we are here every day from 9am to 8pm.

Samsung Note 5 repair questions