Booking your repair.

Booking ahead is not essential, because you can always walk in. But booking a repair lets us make sure the right part is ready, so your repair can start as soon as you arrive. Here is how it works, what to bring and what happens next.

Booking in three steps

• Choose your repair. Find your model and fault on our phone repairs page to see the price before you book.
• Pick a drop-off time. Use the booking form on this page to choose a day and time that suits you. We are open every day, 9am to 8pm.
• Bring your device in. Come to 142 Leagrave Road, Luton. Most repairs are done while you wait, usually in under an hour.

Once your booking arrives we check that the part is in stock. If there is a problem, we contact you before your appointment.

Why booking helps

We repair many models, and parts for newer or less common devices are not always on the shelf. When you book a repair, we can confirm the part, prepare it and set aside time for your device. It also means less waiting in the shop on busy days.

What to bring

• the device, and its charger if it has a charging or battery fault
• any case or screen protector you want refitted
• your passcode, if you are happy for us to test the repair fully, or you can unlock it for us when you collect

There is no need to bring the box or receipt for a repair.

Back up before your drop-off time

Most repairs never touch your data, but a backup is always sensible. On an iPhone, follow Apple's guide to backing up and restoring your iPhone. On Android, use your phone's backup settings. If the device will not turn on, tell us in your booking and we will advise.

Your data and privacy

We repair in our own shop, and your device stays with our team. We do not browse your photos or messages, and we do not reset devices unless a repair needs it and you agree first. If a test needs your passcode, we ask in person.

If a part has to be ordered

Occasionally a part has to be ordered for your exact model. When that happens we tell you the price and the expected date before anything is ordered, and we keep your booking in place for the new time. You only pay for the repair you agreed.

What happens when you arrive

Tell us your name at the counter. We check the device with you, confirm the fault and the price, and agree when it will be ready. For most phone repairs that means waiting in the shop or popping out for a short while. We test the device with you when you come back, so you can see the repair working before you pay.

How long repairs take

• Most phone and tablet repairs are done while you wait, usually in under an hour.
• Console repairs such as HDMI ports and fan servicing can take a little longer.
• Laptop repairs depend on the model and the part, and we give you a time when we quote.

Collection and postal repairs

Cannot get to the shop? We offer collection within Luton and a mail-in service for the rest of the UK. Mention it in your booking, or call us, and we will arrange it. The repair is carried out by the same team in the same shop.

Several devices to fix?

If you have several devices to fix, put them all in one message and we will plan the appointment so they can be done together. Local businesses often do this to keep staff phones and laptops working with the least disruption.

Asking for a genuine Apple part

If you would like your iPhone repaired with a genuine Apple part, say so in your booking. As an Apple Independent Repair Provider we can order genuine parts for eligible repairs. We will confirm availability and the price before your appointment, because genuine parts sometimes need to be ordered in.

Not sure what is wrong?

Not every fault is obvious. A phone that will not charge might need a new charging port, a new battery or just a clean. If you are not sure, choose the closest repair in the booking form and describe what is happening. We check the device first and tell you what it needs before any work starts.

Find your exact model first

Choosing the right model helps us have the right part ready. On an iPhone, open Settings, then General, then About, to see the model name. On a Samsung or other Android phone, open Settings and look for About phone. For laptops, the model number is usually on a label underneath.

After your repair

Every repair is tested before you leave and comes with a warranty. If anything is not right afterwards, bring the device back and we will look at it again. Keep your receipt, as it helps us find the repair details quickly.

Changing or cancelling a booking

Plans change. To move or cancel your booking, call 01582 511611, send us a WhatsApp message or reply to your confirmation. If you are running late on the day, let us know and we will fit you in.

Prefer to talk first? Contact us and we will help you choose the right repair, then make the booking for you.